Refund policy
Return Policy (30 Days)
We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return, provided the return conditions are met.
To be eligible for a return, your item must be in the same condition that you received it: unused/unworn, with tags attached, and in the original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at:
contact.sorell@gmail.com
If your return is approved, we’ll send you a return label along with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can always reach us at:
contact.sorell@gmail.com
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including digital files (such as templates or mockups), perishable goods (such as food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to get what you want is to return the item you have and, once the return is accepted, purchase the new item separately.
European Union – 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As noted above, your item must be in the same condition as received: unused/unworn, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact.sorell@gmail.com.
